Frequently Asked Questions

Yes. Booking online is essential; however, you may be able to book tickets on the day if available.

While we understand this is possible, we strongly urge you to double-check the dates before booking. Due to capacity per slot, we may be unable to accommodate a date change.

Unfortunately, we do not issue refunds. There is no legal right to cancel, as the booking is for leisure activities to take place on a specific date, as described in Regulation 13 of the European Union Consumer Information (Rights) Regulations 2013 (SI 484/2013).

To book a birthday party, fill out our contact form with your preferred date, time, and the number of guests. We'll be in touch to finalise the details and make sure your celebration is just right!

Yes, We have a limited number of lockers available. You must bring a €1 coin, which you will return after using the locker.

Yes, the slide height restriction is 1 metre.

Ratios vary depending on the lesson: Group swimming Lessons require one fully qualified swim instructor to 12 children. We aim to keep classes to 10.

Family members of swimmers may access the viewing area. No spectators can access the poolside; Strictly only bathers in the arena.

We have a Cafe where sandwiches, Pizzas, snacks, and tea/coffee can be purchased. Food cannot be consumed in the swimming pool area. We also have ample outdoor seating.

There are lockers and changing cubicles on site. However, we advise you to come ‘pool ready’ to avoid delays in starting your session.

Yes, you can gain entry to your booking slot at any time during the booking period. However, you must vacate when your slot time is over.

Yes, Bike racks are provided at the owner's risk and we will have a designated area for you to store your buggy. We regret that we cannot store other belongings; lockers must be used. We do not accept responsibility for items lost or stolen.

There is a public car park available opposite Waterworld.

No. Photography or videography is not permitted within the arena to protect the safety of our guests. However, there are ample opportunities for selfies outside of the building.

Timeslots differ per class. Please refer to our swimming programmes.